Privacy Policy

This Privacy Policy describes how High Country Connect ("we," "us") collects, uses, and shares information from visitors to https://highcountryconnect.net (the "Site") and people who request a quote, apply for a job, or otherwise contact us.

What we collect

We collect two categories of information.

1. Information you give us

When you submit our quote form, our job application form, or email us directly, we collect:

• Name
• Email address
• Phone number (if you provide it)
• Property address or general location
• Any details you share about your project, job history, or property condition
• Resume links or documents you submit through the application form

2. Information collected automatically

When you visit the Site, we automatically receive:

• Standard server logs (IP address, browser type, pages visited, referrer) via our hosting provider, DigitalOcean
• Usage analytics via Google Analytics 4, which sets cookies to measure how visitors use the Site
• Approximate geographic location, derived from your IP address

We do not knowingly collect information from anyone under 13.

How we use your information

We use information to:

• Respond to quote requests and job applications
• Send you the quote, contract, and follow-up communications about your project
• Schedule and perform installation work
• Improve the Site and our marketing
• Comply with legal obligations

We do not sell your personal information. We do not use your information for targeted advertising on third-party platforms.

Who we share information with

We share information only with service providers that help us operate the business, and only as needed to provide their services to us:

• Web3Forms — handles delivery of quote-request and job-application form submissions to our email inbox
• Google (Google Analytics 4) — measures Site usage
• Apple iCloud Mail — hosts our email at hello@highcountryconnect.net
• DigitalOcean — hosts the Site
• Cloudflare — DNS provider for our domain
• Our attorney, accountant, or insurance carrier, in the ordinary course of running the business
• Government agencies or courts if required by law

If we ever sell or transfer the business, customer information will transfer with it, subject to the protections in this policy.

Cookies

Our Site uses cookies set by Google Analytics 4. These cookies collect anonymized usage statistics. You can block cookies at the browser level if you prefer. The Site functions normally without analytics cookies.

We do not use advertising cookies or third-party tracking pixels.

Data retention

We keep quote-request and job-application emails in our inbox for approximately 24 months after the most recent interaction. We keep records of completed installations indefinitely for warranty and tax purposes. You can request deletion at any time (see "Your rights" below); we will honor the request unless we are required to retain the information by law (e.g., for tax records).

Your rights

You may at any time:

• Request a copy of the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements

To exercise these rights, email us at hello@highcountryconnect.net. We will respond within 30 days.

California residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect and the right to opt out of any sale of personal information. We do not sell personal information.

European Union and UK residents

If you are in the EU, UK, or EEA, you have additional rights under the GDPR and UK GDPR. Our lawful basis for processing your information is either (a) the contract you have entered into with us, or (b) our legitimate interest in operating our business and responding to your inquiries.

Changes to this Policy

We may update this Privacy Policy from time to time. The "Effective" date at the top reflects the most recent revision. We will not materially expand the ways we use your information without notice.

Contact us

If you have any questions about this Privacy Policy or our handling of your information, email us at hello@highcountryconnect.net.